Case Study
Facilities management software · Property & community management · Resident app · Real estate CRM
A facilities and community management software platform for residential compounds — a resident mobile app and a property operations dashboard on one live CRM, so maintenance, leasing, and occupancy run from one place. I build facilities and property management software, resident apps, and workflow automation tailored to how operations actually run.
Before it, property teams ran maintenance over phone calls, leasing across spreadsheets, and resident updates with no single source of truth — juggling 154 units across multiple compounds with tools that didn't talk to each other. This case study walks through the problem, the build, and the measurable results.
Core Issue
Maintenance, work orders, leasing, occupancy, and resident communication lived in five disconnected tools, so nothing stayed in sync.
Goal
Unify maintenance, leasing, occupancy, and resident communication into one real-time property management platform.
Why They Reached Out
I built it for operators running several communities who needed residents, owners, and operations teams working from one source of truth — a real facilities management platform, not another tracker bolted onto manual work.
Outcome
One platform replaced five disconnected tools — average maintenance resolution dropped about 40%, occupancy climbed from 78% to 91%, and roughly 8 hours of admin a week disappeared.
The Challenge
Business requirements, process bottlenecks, and operational risks addressed.
Maintenance, work orders, leasing, occupancy, and resident communication lived in five disconnected tools, so nothing stayed in sync.
The Fix
ERP architecture, custom workflows, and automation strategy.
I designed two experiences on one live CRM — a resident and owner app plus a property operations dashboard — around a workflow-driven maintenance engine with an enforced state machine and smart dispatch. I promise nothing falls through the cracks: every service request moves through a tracked lifecycle with auto-notifications at each step.
One platform replaced five disconnected tools — average maintenance resolution dropped about 40%, occupancy climbed from 78% to 91%, and roughly 8 hours of admin a week disappeared.
Results
KPIs, productivity gains, and measurable business impact.
“I promise operators one platform they'll actually run the business from — and residents an app they'll actually use.”
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